Privacy Policy
Effective Date: January 1, 2026 • Last Updated: November 2, 2026
At FastPoint Shop ("we", "our", or "us"), operated under the FastPoint ecosystem, we respect your personal privacy and are committed to protecting the confidential information you share with us. This Privacy Policy outlines how we collect, process, store, and safeguard your personal details when you access our e-commerce platform and purchase our products.
1. Information We Collect
We collect information that is strictly necessary to fulfill your orders, deliver products across Nigeria, manage your account, and operate our customer referral rewards system:
- Contact & Identity Data: Full name, email address, Nigerian delivery telephone/WhatsApp number.
- Delivery & Shipping Details: House address, landmark, street, city, postal code, and state across Nigeria.
- Account Credentials: Email and securely hashed password strings.
- Order & Transaction Records: Purchased items, SKU, order totals, discount coupons applied, and reward points history.
- Referral Data: Unique referral codes, referrer ID attribution, and earned commission balances.
2. Payment Security & Data Protection
All online checkout transactions on FastPoint Shop are securely encrypted and processed by Central Bank of Nigeria (CBN) licensed and PCI-DSS Level 1 certified financial processing partners. We never store, log, or process your raw card numbers, PINs, or CVV security codes on our servers. All payment data is tokenized and transmitted via 256-bit SSL encryption directly to the banking network.
3. How We Use Your Information
- To process, dispatch, and fulfill your retail orders across Nigerian states.
- To communicate order status updates, dispatch tracking information, and receipt confirmations via email and SMS/WhatsApp.
- To calculate, credit, and manage your FastPoint Referral and Rewards balance securely.
- To detect, prevent, and mitigate fraudulent transactions, unauthorized account access, and referral abuse.
- To comply with Nigerian statutory obligations and tax reporting guidelines.
4. Third-Party Sharing & Operational Partners
We never sell, rent, or trade your personal information to third-party marketers. We share data only with essential operational service providers:
- Logistics & Courier Partners: Trusted Nigerian dispatch carriers (name, delivery address, phone number).
- Financial Processors: Licensed banking infrastructure for real-time payment authentication and fraud screening.
- Transactional Email Services: Automated order confirmation and password reset dispatch.
5. Data Retention & Your Rights
In accordance with the Nigeria Data Protection Act (NDPA) and NDPR regulations, you have the right to access your personal data, request corrections to inaccurate profiles, or request account deletion where there are no outstanding pending orders or financial reconciliation obligations.
Questions or Privacy Requests?
If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at:
Email: support@fastpoint.shop
Address: 14 Marina Street, Lagos Island, Lagos State, Nigeria